Practical training for dealing with conflict at work | Qlick

Dealing with conflict in the workplace

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A difference of opinion between staff members while at work? No problem. As long as discussion is possible, conflicts can be very productive ... but you need to know how to unravel the knots. This training course teaches you to pinpoint exactly what has gone wrong in the event of a conflict, how it occurred and how you can find a positive solution.

During this training course, you’ll learn to recognise the different strategies for dealing with conflict. People often act instinctively when involved in a conflict. One person might go to extremes to avoid a conflict. The other will fly into a passion and possibly hit out harder than they intended. Every conflict demands its own approach and strategy, regardless of personality or preference.

You’ll learn to understand how you, personally, react to a conflict and how others do. As soon as you are able to differentiate between the styles, you’re ready to look for the most suitable way to deal with the conflict. We teach you about the different techniques, and how to choose and apply the right one for the situation at hand. By doing so, you remove the conflict from the situation and quickly re-establish peace.

Something for you or your team?

The tools and insights you’ll acquire from this training course are vital for managers, team leaders, the heads of companies and everyone who needs to deal with conflicts involving staff of clients. In short? It’s for everyone.


‘Dealing with conflicts’ is run at the Qlick Block.

This training course qualifies for subsidies under the kmo-portefeuille (SME portfolio).

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